Guest Services

The Zoo is 42 acres and home to 905 different animals from the tropics. Komodo Dragons, orangutans, elephants, primates, birds, reptiles, amphibians, and a variety of African animals can be seen daily. Be sure to see the wildest place in Waikiki!

Your Comfort, Our Priority

From arrival to departure, explore the services and amenities that help make your visit to the Honolulu Zoo as smooth as possible.

The Honolulu Zoo welcomes individuals with disabilities and their fully trained service animals. Learn more about this policy.

Visit our Guest Services Office, located at the Zoo’s main entrance, if you have lost an item or child. Open daily to closing.

Please call (808) 751-1332 

The Honolulu Zoo is accessible for people with wheelchairs. If you have additional needs for a guest with disabilities, please contact us with any questions.

Basic first-aid supplies are available at the Honolulu Zoo’s front entrance from open to close. If you need immediate assistance, please call 808.971.7174.

Strollers and wheelchairs are available for rent on a first-come, first-served basis from the gift shop at the Zoo entrance.

  • Wheelchairs: $15
  • Double Strollers: $15
Rules pertaining to the stroller and wheelchair rentals:
  • Strollers and wheelchairs must be returned by 3:30PM.
  • Strollers and wheelchairs must be returned in the same condition as rented.
  • Credit card or government issued ID required for security deposit
Strollers:
  • Never leave infant or child unattended.
  • Don’t allow standing or tipping in stroller.
  • Heavy objects on canopy top may cause injury to child.
  • Use wheel lock when stopped, loading, and unloading child.
  • Maximum weight limit – single stroller: one child, 60lbs; double stroller: two children, 100lbs
    5 lb limit in pouch or hung on back.
Wheelchairs:
  • Maximum weight limit – 250lbs
  • Use wheel locks when stopped, and when getting in and out of wheelchair.

Support conservation close to home — your donation helps us connect visitors with wildlife and inspire the next generation of animal stewards.

Download the Free Zoo App Now

The Honolulu Zoo App is now available — your interactive guide to a better zoo experience.

Developed in partnership with the City & County of Honolulu, Honolulu Zoo Society and SSA Group, the free app helps you explore, learn, and connect like never before.

Top Features:

  • GPS-Enabled Map to easily find animals, exhibits, dining, and restrooms
  • Daily Keeper Chat Schedule with up-to-date times and locations
  • Animal Profiles & Conservation Info at your fingertips
  • Real-Time Alerts about feedings, enrichments, and events
  • Build Your Own Itinerary to plan your perfect visit

Whether you’re here for a quick visit or a full day of exploration, the app helps you get the most out of our 42-acre zoo.

Available now on the App Store and Google Play.