private tour

Please meet Zoo staff at gate 3, not the Zoo’s front entrance. Gate 3 is located on the mountain side of the parking lot. Please prepare to arrive 10 minutes before your tour begins. Tours begin promptly at scheduled time.

Zoo Education Programs Gate

No need to print your registration, we will have your name ready for the tour – you will be asked to show HZS staff photo IDs of each responsible individual.

Please prepare to arrive 15 minutes before your tour begins. Tours begin promptly at scheduled time.

Yes, parking is $1.50/hour for up to 4 hours. Any concerns can be sent to ProPark Inc. at operations@propark.org or 808.971.7755. Please note that credit card payments provide an option to receive text notifications regarding extending parking time. Cash parking payments are unable to receive these notifications.

Remember to place your paid parking receipt on your dashboard before the program begins.

Comfortable walking shoes, extra water, sunscreen (reef-friendly), hat – depending on the weather: umbrella, mosquito repellent. Lastly, a camera to capture this awesome experience! (if you are interested in bringing a tri-pod, please take into consideration the 1.5 hour walking tour (roughly half a mile) – all personal items will need to be carried by program participants.

For the health and safety of our staff and animals, staff will be unable to take photos of your group with your personal devices.

The tour runs for about 1.5 hours and are roughly half a mile.

We recommend you eat/snack before the tour. We will provide a snack at the end of the tour provided by Zippy’s Napoleon Bakery.

Absolutely! The tour includes Zoo admission – feel free to explore on your own after the tour is finished.

Please remember to extend your parking meter, if necessary. Please note that credit card payments provide an option to receive text notifications regarding extending parking time. Cash parking payments are unable to receive these notifications.

Remember to place your paid parking receipt on your dashboard before the program begins.

If you have had a cold, flu, fever, fatigue, dry cough, or difficulty breathing in the past two weeks, please let staff know. Some tours will need to be rescheduled due to potential impact on guest, staff, and animal safety.

All changes or rescheduling of tours must be submitted in writing. For those tours cancelled at least seven days prior to the date of the tour, there is a $25 fee per original transaction to reschedule your tour.

Rescheduling your tour within seven days of the tour will incur a $50 rescheduling fee.

Rescheduling the day of the tour will incur a $75 rescheduling fee.

Example:

Tour date: January 30, 2021.

• • Rescheduling request is made between booking date through January 22nd. A $25 rescheduling fee will be processed.
  • Rescheduling request is made between January 23rd-29th. A $50 rescheduling fee will be processed.
  • Rescheduling request is made on January 30th, a day-of $75 rescheduling fee will be processed.

If you have had a cold, flu, fever, fatigue, dry cough, or difficulty breathing in the past two weeks, please let staff know. Some tours will need to be rescheduled due to potential impact on guest, staff, and animal safety.

Tours occur rain or shine. Tours are outdoors; please dress for the weather and for walking during your tour. If the Honolulu Zoo cancels tours due to extreme weather or animal needs, a full refund will be issued, or every effort will be made to reschedule your tour.

All changes or cancellations of tours must be submitted in writing. For those tours cancelled at least seven days prior to the tour, there is a $25 fee per original transaction to reschedule/cancel your tour.

Cancellations made less than seven days prior to the tour receive a 50% refund of the original transaction.

Day-of cancellations will not be refunded. We will try our best to reschedule your tour, a $75 day-of rescheduling fee will be processed.

Example:

Tour date: January 30, 2021.

• • Cancellation request is made between booking date through January 22nd. A $25 cancellation fee will be processed, and the remainder of the reservation fee will be refunded.
  • Cancellation request is made between January 23rd-29th. A 50% refund will be processed.
  • Cancellation request is made on January 30th, no refund will be issued, but we will try our best to reschedule your tour. A day-of $75 rescheduling fee will be processed.

We accommodate up to 5 guests, regardless of age, from the same household per tour group.

Facial coverings are required throughout the tour. (If due to health concerns you are unable to wear a facial covering, we require you wear a face shield.)

Some areas of the Zoo have narrow walkways and wood bridges – tour is accessible for individuals in a wheelchair.

At the animal encounter there will be gloves available upon request.

Yes indeed! Our roughly 1.5 hour tour is a walking guided tour (roughly half a mile), please prepare for these conditions.

Please call 808.554.7173 if you are running late for your tour. We recommend you plan to arrive 15 minutes prior to the scheduled tour time. Arrivals more than 15 minutes late will need to be rescheduled and a day-of $75 rescheduling fee will be processed.